Short answer: on delivery day our crew brings the rental to your setup spot, inflates and anchors it, inspects it, and goes over the basic operating and safety rules with the responsible adult. You sign to confirm what was delivered. After the event, we come back to take it down and check the equipment. Here’s what to do before, during and after.
Updated October 2026 to match our current booking, delivery and cancellation policies.
Before delivery day
- Reserve and pay the balance. A 50% deposit reserves an approved booking. Pay the remaining balance online before your event, or in cash to our crew at delivery if you set that up when you booked; have the cash ready when the crew arrives. Your quote and payment link show the amounts and dates.
- Send the setup details. Tell us the surface (grass, pavement or indoor floor), any slope, gates or stairs on the path, and where the nearest outlet is. We confirm the setup plan before delivery; not every unit can go on every surface.
- Get venue approval. Parks, schools, churches and HOAs may require a reservation, a certificate of insurance, an approved power source, an attendant or specific anchoring. Get their requirements first and include them in your request. If you’re planning a park party, check which Charleston-area parks allow bounce houses.
- Plan power. Most inflatables need a standard outlet nearby, and water slides also need a working hose connection. No outlet within reach? Add a generator when you book; generators are available when arranged in advance and are listed on our rentals page. Our guide to how much electricity a bounce house uses covers outlets and extension cords.
- Watch the weather. We monitor the forecast and notify customers about weather concerns no later than 24 hours before scheduled delivery. Weather call-offs get a full refund of the deposit.
Get the setup area ready
- Mow the grass and clear sticks, rocks, toys and pet waste.
- Tell us about sprinkler lines or anything buried where anchors would go.
- Look up: keep the spot clear of branches and power lines.
- Measure the space, including room around the unit. Each unit’s page in our bounce house lineup lists its size.
- Keep pets and kids out of the way while the crew works.
What our crew does at setup
- Confirms the setup spot with you.
- Lays out, inflates and anchors the unit for that surface.
- Inspects the unit during setup.
- Goes over the basic operating and safety rules with the responsible adult.
- Has you sign the receipt confirming what was delivered.
Have the adult who will be in charge during the event there for setup, since that’s who the crew goes over the rules with.
During the event
- Keep an adult watching each unit the whole time it’s in use, or add an on-site attendant ($150 for the first 4 hours).
- No shoes, sharp objects, food, drinks or pets inside. Under our cancellation policy, renters are responsible for damage caused by these, by going over capacity, or by theft or vandalism while the equipment is in their care.
- Stop play if strong wind or storms move in. If weather turns dangerous after delivery, we’ll come pack up the equipment for safety, and refunds follow the cancellation policy.
Pickup
- Your quote sets the rental period, including pickup.
- Make sure everyone is out of the unit and toys and trash are cleared before the crew arrives.
- We check the equipment at pickup, document any damage and talk it through with you directly.
- We clean and sanitize equipment between rentals.
Common questions
What if bad weather is forecast?
We notify customers about weather concerns no later than 24 hours before scheduled delivery, and we won’t install or run equipment in unsafe conditions. Weather call-offs get a full refund of the deposit.
Does someone need to be there for delivery?
Yes. Plan on having the responsible adult there for setup so the crew can confirm the spot and go over the rules with them.
What if there’s no outlet near the setup spot?
Add a generator to your request. Generators are available when arranged in advance.
How far do you deliver?
Delivery is free within 20 miles of downtown Charleston, and your quote confirms delivery for addresses farther out.
Questions before your date? Call or text (843) 606-0195, or browse the rental catalog and send one request for a personalized quote.